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They were trying to pull a fast one on me and take my money. Very disgusted with their business model and practices.
I did not confirm or agree to be charged this amount. I called customer service to ask for a refund because I spent and after spending a few minutes on the site I went through all my matches in my area which were a bunch of guys that didn't meet the criteria I'm looking for.
Yes, your renewal contract policies annoyed me that much. So I asked for prorated refund or membership extension and they declined.
I will also be actively looking for forums on people talking about you and I will share my views. I'll file a lawsuit even for such a small amount just because this is a terrible business practice.
My beef with comes from the last two days' interaction.
I've had my account suspended for the last 4 (FOUR) months as I haven't needed the service and wanted my profile to disappear from the website and not show up in searches. To be clear, to have a suspended account means that I cannot use the service and even if I do log in on the website there's a specific process I must go through to reactivate my account and be able to use it again.
When I explained to the rep I'm being matched with guys that don't match what I'm looking for and I would just like to get my money back she told me," We don't do refunds" and then said "I'm hanging up now" and hung up on me!
Let alone the fact that I do not remember reading anywhere that suspending my account would not stop my subscription renewal (it was so long ago), but apparently, there's no cooling-off period for renewal services as well.
This means that if you accidentally fail to opt out of renewal services on the website, will charge you for another 6 months of service and you will not be able to get a refund. As a child of the times, I know very well that any company with some decency will allow you to cancel a subscription. Yes they might charge you a fee for the troubles, which I'd be happy to pay for, but to simply keep ALL my money for a future 6-month service I haven't even used in the last 4 months and will not be using for the next 6 months is just comparable to legal daylight robbery.
It annoys me that there are still companies like that will not use their technology potential towards transparency.
Seriously, how hard would it be to set up a reminder email service to be sent out to users a week before their renewal to make them aware of upcoming charges so they could actually choose to remain a paying user or not?